At Lonestar 24 HR ER in New Braunfels, TX, we are focused on making your experience as stress free, comfortable, and efficient as possible.
Our goal is to provide our patients with rapid, high-quality emergency care with a patient-centered approach, and compassionate support from the moment they arrive, and until they leave our care.
Arrival
When you arrive at our facility, you’ll be greeted by our front desk staff, who will begin checking you in by gathering basic information like your name, date of birth, and insurance details.
If it’s your first visit; our team will help you gather the information you need to check in. After registration, a nurse will conduct a brief assessment to determine the urgency of your condition.
Patients in need of critical care are prioritized immediately, ensuring rapid treatment.
Triage and Initial Assessment
The triage process is designed to quickly assess the severity of each patient’s condition. Life-threatening emergencies, such as chest pain, difficulty breathing, or severe injuries, are prioritized. While less urgent concerns are handled efficiently to reduce wait times.
Our team uses evidence-based protocols to evaluate vital signs, symptoms, and medical history to ensure patients receive the appropriate level of care.
Diagnostic Testing and Imaging
Depending on your symptoms, our team can order diagnostic tests such as blood work, X-rays, CT scans, or other imaging solutions. These tools allow us to quickly identify underlying conditions in order to decide on treatment.
Because we are a stand alone ER, the majority of diagnostic services are performed on-site, eliminating the need for multiple appointments and delays.
Patients benefit from fast turn around, and coordinated care, which ensures a quick diagnosis leading to treatment.
Treatment and Observation
Once a diagnosis is made, your care team will develop a personalized treatment plan. Patients requiring continuous monitoring may be admitted to specialized care areas with private rooms.
During treatment or observation, you can expect attentive monitoring, expert care, and clear communication throughout the entire process. Our team also coordinates with specialists and local hospitals if additional care is needed, ensuring a stress free, and coordinated experience. Your experience is our priority.
Patient Comfort and Communication
We are here to explain every step of the process, including procedures, and follow-up instructions. Families are kept informed during the patients care, and our team addresses any questions or concerns as clearly and quickly as possible.
Discharge and Follow-Up
Once treatment is complete, patients receive detailed discharge instructions, including medications, dietary guidance, and activity recommendations.
Our staff ensures that you understand the instructions, when to seek follow-up care or when to return if symptoms worsen. Patients are equipped with the knowledge and resources they need to recover safely at home. We also provide follow-up appointments and information on community health resources when needed.
